Should I undress?

We want you to be comfortable, so please undress to your level of comfort. You will be covered with a sheet and blanket at all times unless we are working on a specific area such as your leg, but we will always keep your privates private.

​Should I take my Jewelry/ watch off? 

It is up to you and the therapist will have better access to areas without jewelry/ watches, etc. 

Can my package sessions be used at both locations? 

Yes

Can I send somebody else to take my massage if I cannot make it? 

Yes

Are your therapists’ licensed and insured?

Yes

Can I bring my bike up? ​

Yes

What is the fastest way to book? 

Online

Can I cancel/ reschedule online? 

Yes, upon booking you will be given the option to register for an account. Using that login information you can cancel and reschedule online. 

How can I book with my package session? 

Book using the coupon code that is emailed to you when you book the package or call or text. 

Do you offer couples’ massage?

Currently we only have 1 therapist working at either location. We can offer couples’ massage with a booking made by email, text, or call with advance notice. 

Do you take insurance?

Yes. This is primarily done after an automobile accident with a referrel from your doctor that is then billed to the automobile insurance company. Please contact us directly to set this up.

Do you offer sensual, tantric, etc. massage?

No

Do you offer pregnancy/ prenatal massage?

Yes, all of our therapists offer pregnancy massage. 

What is your age policy?

All clients must be 18 years old or have permission from a legal guardian. Legal guardians are welcome to attend the session with the minor. 

What is your cancellation policy?

12 hours. Please email, text, call or cancel/ reschedule online 12 hours before your session. 

Do you offer gift certificates?

Yes

Do you offer SF health insurance program reimbursement?

Yes

Do you have an app?

You can book, reschedule and cancel with the Acuity Scheduler spp. 

How often should i get a massage?

As often as possible:-D Massage is a rare good thing you cannot have too much of. In general, once a month is recommended.

Can I choose male or female therapist?

Yes. Please see our therapists’ schedules on the main page.

Do I need to climb stairs to enter?

Yes, at both locations there are approximately 15 stairs.